Primary Pro was created to solve a common challenge faced by installers working with modern heating systems, protecting and insulating external heat pump pipework in a way that is durable, professional, and easy to install.

Developed by industry professionals with decades of hands-on experience in the plumbing, heating and renewable energy sectors, Primary Pro provides a dedicated external heat pump pipe insulation system designed to help installers deliver reliable, efficient and visually professional installations.

With the continued growth of air source heat pumps (ASHP) across the UK, protecting external pipework has become increasingly important. Primary Pro was developed specifically to meet this need, providing installers with a robust solution for insulating and sealing exposed pipework.

Primary Pro was founded by David Smith, an experienced professional with more than 30 years in the plumbing, heating and renewables industry.

Having run his own plumbing and heating business, David worked closely with homeowners, installers and merchants across the UK. Through this experience he repeatedly saw the same problem on site, protecting external pipework on heat pump systems was often left to improvised methods or insulation that simply was not designed for the conditions.

External pipework exposed to weather, UV and temperature changes required a better solution.

This insight led to the development of Primary Pro, a purpose-designed external pipe insulation system created specifically for air source heat pump installations.

The aim was simple:
create a system that helps installers achieve a professional finish while protecting system performance and efficiency.

Today, Primary Pro is trusted by installers and merchants across the UK as a reliable solution for external heat pump pipe insulation and protection.

At Primary Pro, every product begins with a simple principle: listen to installers.

Installers working on site face real challenges when insulating external pipework on heat pump systems. Weather conditions, tight installation spaces and the need for a clean finish all require products that are both practical and durable.

That is why feedback from installers plays a key role in the development of every Primary Pro product.

By working closely with professionals across the industry, we continue to develop solutions that improve installation efficiency while maintaining high standards of durability and performance.

Primary Pro products are designed to deliver:

• Durable external heat pump pipe insulation
• Waterproof and UV-resistant protection
• Simple installation on site
• Long-lasting performance in outdoor environments
• A professional finish for every installation

Because when installers succeed, the systems they install perform better for homeowners.

As the UK continues to move towards low-carbon heating technologies, heat pumps are becoming an increasingly important part of modern homes.

With more air source heat pumps being installed each year, ensuring that external pipework is properly protected is essential for maintaining system efficiency and long-term reliability.

Primary Pro plays an important role in supporting installers by providing a dedicated heat pump pipe insulation solution designed specifically for the demands of external environments.

By combining practical design with quality materials, Primary Pro helps installers ensure that every heat pump system performs efficiently while maintaining a neat and professional appearance.

Primary Pro is supported by a team of experienced professionals working together to develop, manufacture and supply high-quality insulation systems for the heating industry.

David Smith - Founder & Inventor
With over three decades of experience in the plumbing, heating and renewables sector, David created Primary Pro after recognising the need for a dedicated solution for insulating external heat pump pipework.

Nicola Bagshaw - Managing Director
Nicola leads the ongoing development and growth of Primary Pro, ensuring the company continues to support installers, merchants and the wider renewable heating industry.

Louise Gray - Business Development Manager
Louise works closely with merchants, installers and industry partners across the UK to grow awareness of Primary Pro and ensure installers have access to the solutions they need.

Jamie Bagshaw - Production Manager
Jamie oversees manufacturing and production at our facilities, ensuring that every Primary Pro product meets the high standards expected by installers and merchants.

Primary Pro products are manufactured in our facilities in Chesterfield, Derbyshire, with all materials fully manufactured in England, Great Britain.

By keeping production within the UK, we are able to maintain strict quality control and ensure every product meets the standards expected by professional installers working with external heat pump pipe insulation systems.

Our manufacturing process focuses on durability, consistency and reliability, producing insulation solutions designed to withstand the demanding conditions faced by external heat pump pipework installations.

Manufacturing in England also allows us to work closely with our team, respond quickly to installer feedback, and continue developing products that support the growing heat pump industry across the UK.

Our mission is simple: to make external heat pump pipe insulation easier, more reliable and more professional for installers.

We believe that every heating installation should be efficient, durable and visually clean. By developing practical insulation solutions designed specifically for external pipework, Primary Pro helps installers deliver systems that look as good as they perform.

Through continued innovation and close collaboration with the industry, we remain committed to supporting the professionals driving the future of heating.