At Primary Pro, we’re more than just insulation – we’re a team passionate about helping the heating industry move forward with smarter, simpler solutions.

Founded by installers, for installers, our journey began with a simple mission: to solve the real-world challenges faced when insulating external heat pump and condensate pipework. We’ve seen first-hand the frustrations of poor-quality products and messy workarounds, and we set out to design a total solution that makes life easier for professionals and provides lasting results for homeowners.

With years of hands-on experience in plumbing and heating, we’ve combined technical know-how with innovation to create products that are:

• Durable, weatherproof and UV protected 

• Quick and easy to install, saving valuable time on site

• Designed to meet regulations and maintain efficiency over the life of the system

But more than that, we’re a company built on listening. Every new product, from our insulation lengths to our Bond & Seal and joint covers, has been developed in response to feedback from the people who matter most — the installers out in the field.

Today, Primary Pro is trusted across the UK as the go-to choice for external insulation. We’re proud to play our part in helping the renewable heating industry grow, supporting professionals with tools and products that not only perform, but look the part too.

Because for us, it’s simple: great installs deserve great insulation.